My family and I travel to the carribean every year since 2007, mostly to Cuba. They appear to have under gone renovations within the last two years. Royalton Punta Cana Resort & Casino: Royalton/Memories Splash Punta Cana - See 13,480 traveler reviews, 12,501 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Dominican Republic Tourism Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. 2. Are any cleaning services offered at Royalton Splash Punta Cana? We continuously train our staff, and we have already shared your review with our managers. The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. People crowd around the bar and bud in all the time. Combining the charming culture of the Dominican Republic with a top-rated, luxury property, this resort promises the vacation of your dreams in beautiful Punta Cana. Eventually an attendant indicated we should call the following day as of 8am. Dear Michelle W, We extend our sincere apologies for the impression that you have of our restaurant staff. Choose Your Favorite Room Before You Leave Home! We signed up, parked our car and lugged our baggage to our Suite. The poor staff was there well after dark trying to collect it all. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Food is fine, the wings and fries are good, cant complain. See Hotel Details. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. The staff speaks multiple languages, including English, Spanish, and French. Royalton Splash Punta Cana - Call us Toll Free at 1 (888) 774 0040or (305) 774 0040. Top room amenities include a minibar, air conditioning, and a flat screen TV. The Memories Splash Punta Cana lines up two pools, a slide-packed waterpark and a sister hotel with even more facilities. The stunning casino has a variety of slot machines and table games with a range of denominations, so regardless of your level of interest or experience, there is something for every guest. Never miss another buzzer-beater or game-winning catch while on vacation with the Sports Event Guarantee™ from Royalton Luxury Resorts in Punta Cana. Please see our partners for more details. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. I would not stay at this hotel again! Royalton Splash Punta Cana, Punta Cana Picture: photo1.jpg - Check out Tripadvisor members' 50,021 candid photos and videos. Royalton Splash Punta Cana Resort & Spa - All Inclusive is located at Carretera Playa Arena Gorda, 4 miles from the center of Punta Cana. First Point: No social Distancing! Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). However this one requires a warning, service is terrible and it stems from lack of organization. Is parking available at Royalton Splash Punta Cana? Which popular attractions are close to Royalton Splash Punta Cana? View deals for Royalton Splash Punta Cana Resort & Spa - All Inclusive, including fully refundable rates with free cancellation. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Royalton Splash Punta Cana Resort & Spa - All Inclusive places you next to Arena Gorda Beach and within a mile (2 km) of other popular attractions like Hard Rock Golf Club at Cana Bay. The resort and grounds are beautiful. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. We apologize for any inconvenience you may have had during your stay at the hotel. Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. 7. We were never given a map or instructions about eating, or anything! Combining the charming culture of the Dominican Republic with a top-rated, luxury property, this resort promises the vacation of your dreams in beautiful Punta Cana. Taxes and fees that are shown are estimates only. Fifth and Sixth Points: Diamond Club service is a myth. Cordially, Royalton Splash Team. We extend our sincere apologies for the inconveniences with the service in our property; we continuously train our staff on customer service skills in order to provide an excellent experience to our guests. But we agreed to go once again to the Royalton Diamond Club and request a room change. We have taken all your comments and sent them to the general department for a solution as soon as possible. Sincerely, Royalton Splash Team. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Sincerely, Royalton Punta Splash Team. Date of arrival Arrival date empty. 6. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. I was shocked our resort would do this during a pandemic. We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. The staff is what makes this a nice resort. © 2021 Royalton Resorts | All Rights Reserved, 3-inch high density convoluted foam Euro-top, Free Wi-Fi throughout the resort for all your devices, Convenient USB recharging and Bluetooth audio stations in the rooms, Innovative bracelet key cards gives you effortless suite access and a convenient means to handle on-resort purchases, Watch the most popular North American and European sporting events, Premium refreshments and traditional pub fare. The Royalton reality was different: 1. Dear n3ssav, We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. Royalton Splash Punta Cana offers the savvy traveler access to a beautiful beach, golden sand, and an abundance of accommodation options with high-quality amenities. We drove back to the Splash check in. This hotel’s rooted in between an 18-hole golf course* and a white-sand beach. Vote Now For Royalton Punta Cana wba.m-rr.com/home, Dress Head To Toe In Your Brightest Whites. Fourth Point: No Diamond service at the Royalton Splash. I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. INCORRECT DATE. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. Supervised programming for children and teens. This is the version of our website addressed to speakers of English in the United States. I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. Royalton Splash Punta Cana Resort & Spa - All Inclusive. Catch every major international match and important sporting event at SCORE Sports Bar & Lounge, serving up traditional pub food and premium drinks, for that front-row feeling. You can stroll down to the sands in less than 10 minutes, where you’ll find the hotel’s sister property, the Royalton Punta Cana. At night there is an arcade and a bar, however that's about it, not much going on at night. The bad: Check in took almost three hours! Number 0 Persons 0 Rooms Occupation is incorrect. Airport (PUJ) - 27.8 km / 17.3 mi Group Hotel Rates (9+ Rooms) Get competing quotes for free and save up to 70% on group rates for Weddings, Meetings, Sports Teams and other Events. Are there opportunities to exercise at Royalton Splash Punta Cana? Royalton Punta Cana Resort & Casino situated on the white sands of Bavaro Beach, only 30 minutes from the Punta Cana International Airport, Royalton Punta Cana Resort & Casino is the destination of choice for vacationers with a penchant for luxury, comfort and style. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. No alarm clocks either. See more questions & answers about this hotel from the Tripadvisor community. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. Royalton Splash Punta Cana Resort & Spa , an all-inclusive resort featuring an on-site waterpark in Punta Cana , is an exciting resort in a beautiful location. WiFi and parking are free, and this property also features 5 restaurants. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. No answer. We apologize and we will try to contact you to handle these cases directly. They will implement necessary improvements to continue giving the best possible service to our guests. The good: Resort is gorgeous, rooms are nice, beach sand is lovely and very fine. And making reservations by phone or getting any service by phone is difficult to say the least. When I checked into my family suite there was only pop in the fridge. - Check out Tripadvisor members' 50,043 candid photos and videos. Carretera Playa Arena Gorda, Bavaro, 23301 Punta Cana, Dominican Republic – Great location - show map. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. 4. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic, Lock in the lowest price from these sites. Grand Memories Punta Cana. The property is set on a beautiful white-sand beach dotted with loungers and daybeds, and… This resort was recently renovated to give guests a more luxurious family experience and provides an endless number of opportunities to have fun in the water. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. Everything you want to do requires waiting longer than expected, buffet always has a wait to get a table, and then inside you have to wait to get anything. I know that this happened to other guests too, as I discussed it with another guest on the flight home. All 252 Junior Suites and Suites at Royalton Splash Punta Cana include balcony or terrace, 24-hour room service, satellite TV, Bluetooth audio station, Wi-Fi, stocked mini-bar, coffee and tea maker, electronic … There doesn't seem to be any animation team and there's definitely no kids club at the moment. Regarding about the minibar, we would like to let you know that in recent days we have had a slight change with the replacement of the mini bar and it is the next: The mini bar will be replenished daily and in case you need an extra reposition you can do so by calling our front desk. Royalton Splash Punta Cana - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. Royalton and went to the Diamond Club. Carr. Post your vacation selfies, answer emails or binge your favorite series from anywhere at the resort. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. Royalton Splash Punta Cana, Punta Cana Picture: FB_IMG_1459371173532_large.jpg - Check out Tripadvisor members' 50,043 candid photos and videos. As for sleeping.... really hard to do. After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account. Swim up bar is overcrowded and people just hover around. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Click here to learn more about All-In Luxury. 4.0 out of 5.0. This was not the norm prior to the locals swarming the resort. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). So we drove over to the. Guests staying at Royalton Punta Cana enjoy access to the restaurants and pool areas of Royalton Splash Punta Cana, including one of the Caribbean’s largest on-site waterparks! Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. Punta Cana Princess All Suites Resort & Spa Bavaro. Comments like yours are our best reward. See 11,088 traveller reviews, 10,705 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 152 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Yes, guests often enjoy the park view available here. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Royalton Splash Punta Cana Resort & Spa , an all-inclusive resort featuring an on-site waterpark in Punta Cana , is an exciting resort in a beautiful location. Hard Rock Golf Club at Cana Bay and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Palma Real Shopping Village and Downtown Punta Cana. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Does Royalton Splash Punta Cana offer any business services? The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for … Alexis at the lobby bar was so nice even made up his own shot for us to take. All Inclusive. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). Doors slam shut to rooms, people call down the halls... REALLY noisy. Warm regards from paradise, Royalton Splash Team. received the receipt, even after calling 3 times and emailing. What are some restaurants close to Royalton Splash Punta Cana? Good thing we paid extra for the Diamond Club which we've used in the past to expedite check in and check out. Yes, dry cleaning and laundry service are offered to guests. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Room rates include meals and beverages at onsite restaurants and bars. Which languages are spoken by the staff at Royalton Splash Punta Cana? The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. Review collected in partnership with this hotel from the front desk to the left. Estimates only, Royalton Splash Punta Cana Picture: FB_IMG_1459371173532_large.jpg - Check out Tripadvisor members ' 50,021 photos. 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