No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They said that they were out of stock so I had to wait. I feel that they should have been better quality. | Read 14,661-14,680 Reviews out of 15,181 Then someone told me they get their glasses in China and that is why they are so cheap. Absolutely unacceptable. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. We bought one pair of sunglasses and three pair with regular lenses. | Read 14,701-14,720 Reviews out of 15,170 Over $25, 000 in medical bills. Seriously? Cheap product, poor customer service! If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. I took them in and had them tightenened. The new pair came in four weeks later in pieces. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Reporting them to the Better Businesses Bureau. I completely agree with you! Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I have had three pairs of glasses and they have seen harder times. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. I had the SAME issue. Try GlobalEyeglasses.com there service is better. On day 32 of having them they literally fell off my face. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. And no, I never got an apology. Customer service still did not address any of the issues and just gave me another script answer with a return label. Its a California address, so I would assume the employees are in California, but who knows? Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Maybe their Customer Service Rep jobs are outsourced?? 170 Austin, TX 78741. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! I purchased eyeglasses from EyeBuyDirect in January, 2011. Zenni and 39dollarglasses have excellent customer service and online chat help! In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. Do you agree with Eyebuydirect’s star rating? Nothing done to make this right. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. My glasses arrived with a stripped screw at the frame that holds the lens in. It's inappropriate. Check out what 15,071 people have written so far, and share your own experience. What can we help you with. I finally received the new glasses on May 24. I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. EyeBuyDirect Customer Service – 9.5/10. Called them and demanded a full refund and they refused and hung up! www.eyebuydirect.com are strongly committed to protecting The User's personal information. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. (They offered me a 10% off deal to buy more substandard crap.) At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. I was shocked! This would have been the tenth or twelfth time I had worn them. They haven't responded to my emails either. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. What an inconvenience. After about 2 weeks the screws started coming loose. Initial EyeBuyDirect complaints should be directed to their team directly. I will NEVER buy from them again! I sent you all of the information!!! Warn everyone one you know!!! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. >"Please tell me what I should do?" Luckily, I asked for proof of delivery! The left arm just fell off. Do not order from these scam artists! Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect 2801 S. IH 35, Ste. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. You can find contact details for EyeBuyDirect above. I would say they are from India, but I'm not sure. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). The company was launched in 2005 by Roy Hessel. The delivery took a little more than a month. I asked for a refund and instead, they tried to sell me on more glasses. I fell and one of the lenses shattered. GIVE ME MY MONEY. When I wore them for about two weeks went outside in the cold and they broke in half. Satisfied customer A year ago I went with my granddaughter to a local optician. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. One pair, had them made into sunglasses.Slill wearing them. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I still could not a see a thing!! They said they guarantee I'll be satisfied. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). I don't like writing bad reviews but EyeBuyDirect deserved it! I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. I finally received the new glasses on May 24. The arm broke the first week in June. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. EyeBuyDirect Customer Service Contact Info. No one ever responded. The algorithm is subject to change in future. Review authors value the most Diversity of Products or Services. One month later frame just cracked! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. I asked her to get a printed prescription. Do you agree with Eyebuydirect’s star rating? It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. They are a rip-off in my opinion. Do you think we sent you our prescription for fun or what? However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. I will not buy glasses from this website ever again. Are you kidding me? | Read 14,621-14,640 Reviews out of 15,071 Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. The arm was really not on properly but I did not report it and I wore them anyway. Eye buy direct took my money and didn't send glasses at all. Initial EyeBuyDirect complaints should be directed to their team directly. If the phone doesn't ring busy, it just rings and rings. NO. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Great customer service + great pricing = what could be better? | Read 14,481-14,500 Reviews out of 15,241 Quality of the frame was very cheap and customer service refused to do anything about that. At the beginning of March, the glasses broke. What a waste of money. They offer several different product guarantees. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The company custom-makes lenses according to a specific prescription. Check out what 15,181 people have written so far, and share your own experience. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Review authors value the most Diversity of Products or Services. This company definitely cares about its customers and responds to overwhelming majority of complaints. Do you agree with Eyebuydirect’s star rating? WORST COMPANY. And now you refused to refund? Check out what 15,241 people have written so far, and share your own experience. ummmmm I paid for those glasses and I should get what I paid back. The reps I have spoken to do not speak good english. Check warranty first -- if they don't offer one, stay away. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. Turns out they were not. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. AVOID THIS PLACE. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Well, I really needed those glasses so I paid. I got my glasses already broken. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. So, I bought another pair online in early March. I went to put them on and the left temple came off in my hand. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. You can find contact details for EyeBuyDirect above. A few months ago, I dropped those glasses on the carpet and the lens broke! Let us know how to help. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. The lenses were supposed to be polycarbonate per the order confirmation. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. Why are your employees who collect the orders are so inattentive? Use this comments board to leave complaints and reviews about EyeBuyDirect. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: I called (had to call 3 times) to see if I could get it repaired and was told no. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. © 2004-2021 ComplaintsBoard.com. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" www.eyebuydirect.com. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. 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